Support

Help Center

Find answers to the most common questions about VibeChat.

Can't find what you're looking for? Contact our support team and we'll get back to you within 24 hours.

Getting Started

How do I create a VibeChat account? +
Download the VibeChat app from Google Play or the App Store. Open the app, tap "Continue with Google" to sign in with your Google account, then set your unique username and a secure password to complete your profile setup.
Can I sign in without Google? +
Yes! You can sign in using a username and password on the login screen. If you're a new user, you can register directly with a username and password without needing a Google account.
What are the password requirements? +
Your password must be at least 8 characters long, contain at least one uppercase letter, and include at least one number. This ensures your account stays secure.

Messaging

How do I start a new chat? +
From the Chat tab, tap the purple "+" button in the bottom right corner. This opens the New Chat screen where you can search for any user by their username. Tap their name to start a conversation instantly.
Are my messages delivered in real time? +
Yes! VibeChat uses Firebase Realtime Database, which means messages are delivered and appear within milliseconds — no need to refresh or pull to update.
Can I see when someone is online? +
Yes. Online status indicators appear next to each contact's avatar in your chat list, so you always know who's available for a conversation.

Account & Profile

How do I change my profile picture? +
Navigate to the Profile tab using the bottom navigation bar. Tap on your profile picture to upload a new one from your device's gallery. The change is saved instantly to Firebase Cloud Storage.
Can I change my username? +
Usernames are currently set during profile setup and cannot be changed after they are confirmed. We are working on adding a username change feature in a future update.
How do I log out? +
Go to the Profile tab and scroll to the bottom. Tap "Logout Account" to securely sign out of your account. Your data remains safe in the cloud.

Technical

What platforms does VibeChat support? +
VibeChat is built with Flutter and runs natively on Android (Android 6.0+). A web version is planned for future releases.
The app is showing a loading spinner and not connecting. What do I do? +
This usually means a network issue. Check your internet connection and ensure you're not behind a restrictive firewall. Force-close the app and reopen it. If the issue persists, please contact our support team.
Is VibeChat free to use? +
Yes! VibeChat is completely free to download and use. There are no subscription fees or in-app purchases required to access any of the core messaging features.

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